Shinzan Kinosaki

Beautiful Ryokan with amazing staff (most of whom spoke English) who bend over backwards to make your stay special. We stayed in a room with western beds which were really comfortable and the room was immaculate. Breakfast and dinner were spectacular - so much high quality food and a big variety (we did struggle a bit with the Japanese style breakfast, but it was just very traditional food which our western palates weren't accustomed to). The onsens in the hotel (regularly switched between male and female so everyone can enjoy) are lovely, and the rooftop one is beautiful. Such a special stay and I can't compliment the staff enough.

Staying here felt like a breath of fresh air in comparison to a lot of the city stays we experienced recently. Located in the scenic town of Kinosakionsen, the hotel feels modern yet traditional. The staff are incredibly helpful and welcoming. I would definitely recommend the half board option, both breakfast and dinner were incredible and the staff serving it were attentive and clear. Giving you great examples of classic Japanese flavours. The private baths are a great asset to the hotel, for when you want to take a soak without having to go into town. Everyone should try the onsen experience, but make sure you have time to try some cafes/restaurants. Some great eateries in the town. The manageress and her staff should feel very proud. One thing that would take it to that next level would be if there was a bar area, to have a drink in the evening with the other people staying in the hotel. Unless I missed that part of the hotel, in which case I will kick myself.

This was such a beautiful property. I originally stayed here because of reviews saying the staff spoke English, and it seemed only one member actually spoke English well, but everyone who helped us tried extremely hard to communicate with us, whether verbally or through google translate. The room was absolutely gorgeous, and the shampoo and conditioner they provide is luxurious. The tatami mattress was very comfortable the view outside the room was breathtaking. We went during winter and while it was snowing we saw deer outside our window.

I have no words to fully describe the amazing experience I had. From the check-in till the checkout all the employees where amazing into all aspects, letting everything prepared beforehand for the check-in, with the room selected, clear instructions about the facilities, the tour in the hotel and showing how to use the installation, the welcome hand made message with Origamis in the room, the amazing hotel Onsen (which for me was even better than the ones around the city), kimono selection and the support to understand how to use that, the delicious food that the waiter had an special attention and patience to tech me how to eat king crab... It was more than a stay as I said it was a full experience that I will sure experience again in the future :) thanks to all the team for the dedication, sympathy and care that you provided into all the steps of this experience:)

This hotel is almost brand new. Fully and very well and stylishly renovated and reopened end 2023. It has a modern Japanese design style in some of the room. We stayed in special room Ruri and it was stunning.